Rock-Solid Guarantees

30 Day 100% Satisfaction Guarantee

Backed by: Full Refund

At MonsterMegs customer satisfaction is very important. We believe that we offer the best value in affordable, innovative, robust and reliable web hosting in the industry. We are so confident in our platform that our hosting services carry a 30 day money back guarantee.

If you are not completely satisfied with our services for any reason within the first 30 days of usage you will be given a full refund of all monthly hosting fees.

Please note that due to the nature of the product, the 30 day money back guarantee does not apply to domain services, product addons, or any license fees.

99.9% Uptime Guarantee

Backed by: Pro-Rated Service Credit

If your site isn't available 99.9% of the time within a given month, we will give you a pro-rated credit for the time.

While we rarely have server issues that result in downtime, we admit that it short lapses in service can happen. When they do, you shouldn't have to pay. Which is why we drafted our unique 99.9% Uptime Guarantee. Many hosts offer "uptime guarantees" but make no mention of what happens if they don't meet their posted uptime figure. We stand behind our network reliability by offering you a pro-rated credit for any downtime outside of our 99.9% window.

Please note that this guarantee applies only to unscheduled outages. Occasional planned server/network maintenance may be necessary. In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee.

Service credits are calculated as follows:

Between 0 minutes and 45 minutes downtime per month (100% - 99.9% uptime) : No credit
Between 45 minutes and 3 hours 30 minutes downtime per month (99.9% - 99.5% uptime) : 5% credit
Between 3 hours 30 minutes and 7 hours 15 minutes downtime per month (99.5% - 99% uptime) : 10% credit
Between 7 hours 15 minutes and 14 hours 30 minutes downtime per month (99% - 98% uptime) : 15% credit
Between 14 hours 30 minutes and 1.5 days downtime per month (98% - 95% uptime) : 25% credit
Greater than 1.5 days downtime per month (less than 95% uptime) : 100% credit

Contact our billing department to request a service credit in accordance with our Site Availability Guarantee.

Notes: Service credits issued for downtime are issued in the form of credits to your MonsterMegs account, and will be automatically applied to future invoices. Cash refunds will not be issued as a result of downtime. Site availability guarantee does not include downtime that is out of MonsterMegs's control, including but not limited to: upstream network outages, internet backbone congestion, outages caused by acts of god, and facility power failures. Account must also be in good standing & not in violation of our Terms of Service or Acceptable Use policies. Service credits should be requested at the end of the month for the current month or beginning of the month for the previous month. Back credits will not be applied.

2-Hour Support Response Guarantee

Backed by: Per-Incident Credit

If you don't hear back from a team member within 2 hours, we will credit your account.

Any support request that is submitted through our specified support channels is guaranteed to receive a response within 2 hours. Please note that this does not mean that our average response takes 2 hours (it is, on average, usually within minutes.) If a response is not given within 2 hours, a $1 credit can be requested (per ticket)†.

Contact our billing department to request a service credit†.

Notes: Support response guarantee does not include billing, sales, and abuse departments. Support response guarantee does not guarantee resolution within 2 hours, merely a response from a human (non-automated response). Total credits in a given month cannot exceed 100% of customer's hosting fees for the account which the requests were in reference to.

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"Having run multiple websites for the last 11 years, I know the importance of dependable service and uptime. I have found that with MonsterMegs. Since I have been a customer with them, any questions or concerns I have are address right away and always to my satisfaction. "
Bob Spaulding
www.themedicstation.net

"I have been a customer of MonsterMegs now for about six months and could not be happier with the service that I receive! I wanted a fast and secure host for my website and MonsterMegs has fulfilled both of these needs!"
Robert Baker
brotherhoodoftacticalkillers.com

"We switched to MonsterMegs based on a recommendation, and couldn't be happier. We always receive exceptional service almost immediately. They have the fastest tech support I've dealt with online. I highly recommend them! "
Roy Korn