99.9% Uptime Guarantee
Pro-Rated Service Credit, If your site isn't available 99.9% of the time within a given month, we will give you a pro-rated credit for the time.
While we rarely have server issues that result in downtime, we admit that it short lapses in service can happen. When they do, you shouldn't have to pay. Which is why we drafted our unique 99.9% Uptime Guarantee. Many hosts offer "uptime guarantees" but make no mention of what happens if they don't meet their posted uptime figure. We stand behind our network
reliability by offering you a pro-rated credit for any downtime outside of our 99.9% window.
Please note that this guarantee applies only to unscheduled outages. Occasional planned server/network maintenance may be necessary. In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior
to service interruption, the outage does not qualify for our uptime guarantee.
Service credits are calculated as follows:
- Between 0 minutes and 45 minutes downtime per month (100% - 99.9% uptime) : No credit
- Between 45 minutes and 3 hours 30 minutes downtime per month (99.9% - 99.5% uptime) : 5% credit
- Between 3 hours 30 minutes and 7 hours 15 minutes downtime per month (99.5% - 99% uptime) : 10% credit
- Between 7 hours 15 minutes and 14 hours 30 minutes downtime per month (99% - 98% uptime) : 15% credit
- Between 14 hours 30 minutes and 1.5 days downtime per month (98% - 95% uptime) : 25% credit
- Greater than 1.5 days downtime per month (less than 95% uptime) : 100% credit
Contact our billing department to request a service credit in accordance with our Site Availability Guarantee.